Data Center Solutions
Cisco Unified Collaboration
Cisco Contact Center Express
Custom UCCX Development
AEGIS MANAGED SERVICES
Network Automation as a Service
CALL RECORD ANALYZER (CRA)
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Aegis Engineering will handle trouble remediation, standard MAC, and non-standard MAC work at the highest technical level
Aegis Performance Monitoring is our cloud based NMS system. Our system not only utilizes intelligent data gathering, but also provides NetFlow, sFlow, & JFlow collection.
Slack is at the heart of our operation centralizing our delivered workflow
Jira Service desk is a cloud based ticketing system that is integrated into our Chat-Ops workflows
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