iVi EngineeringMar 22, 20191 minHow to enable CDR & CMR on Cisco Unified Communications Manager The Call Detailed Records (CDR) and Call Management Records (CMR also called Call Diagnostics Records) offer granular level of details for each phone call p...
iVi EngineeringMar 16, 20182 minConverting Cisco UCCX PromptWe wanted to share a quick and easy method for converting sound files to proper Cisco Unified Contact Center Express (UCCX) WAV format to be used as prompts....
