CRA BENEFITS
Intuitive analysis
Provides deep Insight into your UC environment you haven't had before
Easy to use
Quickly understand important calling patterns in your UC environment
Customizable
Enables you to easily run customizable reports for all department types
Troubleshooting
Troubleshoot voice and video QOS issues on a per call basis
COMMON QUESTIONS ANSWERED
CRA easily gives you access to your important user's call information.
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How much talk utilization are we experiencing?
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Who placed or received a certain call?
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Why was a call disconnected?
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What are the network performance statistics?
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Did a Video / Voice call experience quality issues?
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How many calls per day does a department receive, and when is their busiest time?
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How are our Conference resources utilized?
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How can we tell if our PSTN devices are utilized?
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How many devices or numbers are involved in a multi-leg call?
FEATURES
Dashboard Visualization
Dashboard graphical views:
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Top callers
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Top talkers
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Top numbers dialed
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Network performance
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Device utilization
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Dashboard views by department
Visual Data Reporting
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Customizable column title definitions
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Customizable data formatting
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Easily drill down into call record information
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Visualization of call flows
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Device usage reports
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Ability to recognize internal vs. external calls
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Add custom caller-id labels
Call Alert Notifications
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Alert notifications for 911 and other configurable dial patterns
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Set alerts on any calling or called directory numbers
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Toll fraud alerts to mitigate international toll fraud
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Threshold alerting for network statistics such as:
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Jitter
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Latency
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Packet loss
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Video packet loss
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Video average jitter
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Security Access Control
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Strong password enforcement
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Mandatory 90-day password change
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Role based access
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Granular access control to data
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Department based access
TECH SPECS
Cloud service delivery (no onsite software)
Easy Setup and use within minutes
Secure import of Cisco® UCM CDR/CMR records
Secure TLS 1.2, ECDHE_RSA, AES encryption
Supports Cisco® UCM 5.x to 12.x
PLANS & PRICING
CRA Cloud
$
415
/mo
USD
Up to 2500 IP endpoints
Single Cisco® UCM Cluster
50GB Storage - US Datacenter
50m CDR record retention
Chat / Email support
Up to 3 administrative users
$
725
/mo
USD
Up to 4000 IP endpoints
Single Cisco® UCM Cluster
200GB Storage - US Datacenter
200m CDR records retention
Chat / Email / Phone support
Up to 6 administrative users
$
1295
/mo
USD
Unlimited IP endpoints
Unlimited Cisco® UCM Clusters
400GB Storage - US Data Center
400m CDR records retention
Chat / Email / Phone support
Unlimited administrative users